FAQ

About

Where is the Salon located?

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The Salon is located on the 9th Floor Penthouse of Bergdorf Goodman at 754 5th Avenue, New York, NY 10019
What are the Salon's hours?

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The Salon is open Monday through Friday from 8:00 AM to 8:00 PM, Saturday from 8:00 AM to 7:00 PM and Sunday from 10:00 AM to 7:00 PM.
How do I book an appointment?

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You may book an appointment by emailing

appointments@thesalon.com or by calling 212.872.2700
What services does The Salon offer?

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For a full list of Salon services, please click HERE.

Policies

What is your cancellation policy?

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If you need to cancel or reschedule your appointment for any reason, please provide The Salon with 24 hours’ notice. Should you fail to cancel your appointment within the allotted time frame or not show up for your service, you will be charged a cancellation fee equal to the full value of your scheduled service.
When should I arrive for my appointment?

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Please arrive at least ten minutes prior to your appointment time to ensure adequate time for check-in.
How can I leave a tip / gratuity?

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Tips are greatly appreciated and may be left in either cash or by Venmo. We recommend leaving 20% of your service price as gratuity.
Do you offer gift cards?

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Yes, we do. Currently gift cards can be purchased in person at The Salon front desk.

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